XFINITY :: My Account

Goal
Establish XFINITY My Account as the go-to place for all customer transactions while addressing top customer pain points. Surface features to better enable frictionless transactions across the customer lifecycle. Fully responsive. Meets WCAG 2.0 AA guidelines for accessibility.

Won a bronze medal Stevie Award for Empowering Customers with Self-Service.

Role
Senior UX Designer responsible for strategy, IA, and design for core features throughout the My Account Experience. Worked with designers across various teams to establish consistent pattern usage throughout a customer's experience.